Frequently Asked Questions

Should I pay anything to become a member?

No. You need not pay to become a member. The member registration is absolutely free. Once you are registered with us2guntur.com, you can avail special membership benefits.

How can I register as a member?

Click on New User at the home page.

Is it compulsory to be registered as a member to order items?

It is not compulsory. Non-members can also do shopping by selecting the category and, at the time of final order form, they will have to fill their name and email id. However, you will miss the special benefits availed by registered members.

What are the benefits available for registered members?

As a registered member, you can avail special membership benefits like My Photos Album, Order History, Friends List, Occasion Reminders, Special Discounts and Schemes, News Letters and many more.

How can I change my password?

Click on Personal Account Information. You will get a screen where you can change your personal details like address details, password, etc.

What is occasion reminder?

With the Occasion Reminder, you can note the important occasions of your friends and relatives. You can set reminders for occasions like birthdays and wedding anniversaries and also specify the date on which you wish to get the reminder. The reminders will be mailed to your mail id well in advance.

This feature is available only to registered members.

Is it compulsory to be registered as a member to order items?

It is not compulsory. Non-members can also do shopping by selecting the category and, at the time of final order form, they will have to fill their name and email id. However, you will miss the special benefits availed by registered members.

What is the photo feature?

• At us2guntur.com, we have an option of taking a photo while delivering orders or gifts.
• Digital photos will be sent to you within 48 hours after your order is executed.
• These photos will be uploaded to our website and the photo album can be visited by logging into the site.
• Us2guntur.com holds photos for a period of 365 days. Subsequently, those photos will be moved to the library and can be received on request.
• The free photo offer is subject to acceptance and availability of recipients at the time of delivery.
• Additional delivery staff are hired for event days like New Year, Valentine's Day, Mother's Day, Rakhi, Diwali, etc., and the photo feature cannot be assured on these days.
• Currently, the photo feature is not available for Pune, Mumbai, Gujarat and Kolkata regions.

Can I place an order if I have only the phone number and no address details of the recipient?

You can place the order without address if you have a valid phone number, at the sole risk of the user. We try to get the address details over phone. First 3 calls are made at an interval of 1 hour. Next and last 3 calls are made at an interval of 6 hours. If we trace the recipient's address in any of these tries, we will deliver the product. Otherwise, we will inform the same to you via email.

Can I send a card along with the gift?

All gifts are sent with a message card, which is free. Just type your message while placing your order and we will do the rest.

Can I phone or fax my order?

No. At present we are not accepting any orders by phone or fax.

How do I feel sure that you have correctly registered the order placed?

After you have placed the order, you will get an email confirming each order registered with us. Please check your email and, if you want any correction, get in touch with us. You can also use our 24/7 live help chat service and get in touch with our customer support executive.

Can I ask for a gift that is not shown in the site?

Yes. We can arrange for your choice of gift if the order is placed in advance. You can ask for any gift item through our Customized Orders section or through live help. Such specifications can be made by email or through live help.

How can I track my orders?

Login as a member and click on Order History. Here, Order Search option is available. You can select the order number from the list and get the details of that particular order.

How many days in advance should I place the order?

For perishable items, generally we accept orders received 1 day in advance of the delivery date. In special cases we can even deliver on the same day if the order is placed before 1:00 PM IST and the same will be delivered before 7:00 PM IST. For non-perishable items, kindly check the product description section for each product.

Why are cool cakes not delivered for outstations?

We deliver cool cake within available destinations. Otherwise, fresh butter cream cake will be organized.

If I order from places other than US, how will I be charged?

Though the prices mentioned in our site are in US dollars, you will be charged in your local currency equivalent to the value mentioned in US$. It will be automatically calculated as per the prevailing rates.

In case of electronics and home appliances, will the warranties and after-sales service be available with you?

We deliver the warranty card, if any, along with the item with the address of an authorized dealer or service point. After delivery, our responsibility ceases, but you can avail the warranty or after-sales service offered by the manufacturer directly from the dealer.

What is the refund policy?

We want you to be completely satisfied with your purchase and we put in our best efforts to meet your expectations. We have framed our refund policy to address customer grievances.

Damaged or wrongly shipped items

Non-perishable: In case of damaged or wrongly shipped items, the request for exchange should be submitted within 3 days of the delivery date. These items can be replaced if the customer wishes to do so, or refund is made if such instance is notified within 3 days of delivery date.

Perishable: For cakes, flowers, chocolates and sweets, refund will be entertained only if they are wrongly shipped. While we take utmost care to ship items without damages, sometimes items such as cakes may get slightly damaged when distance is more or deliveries are outstation.

Refund for non-delivery of items

Non-perishable items: In case of missed or non-delivery due to non-availability of the recipient, the order will be repeated once more after the stipulated day. If the item cannot be delivered after 2 attempts, then the refund for the same will be made.

Perishable items: For cakes, flowers, ice creams, fruits and sweets, delivery will be attempted only once. Being perishable in nature, there will be no refund against such items.

Partial refunds

Partial refunds will be made in case of multiple goods being ordered and one or a few items from that list are not delivered. In such cases, customers get refund only against non-executed deliveries.

Refund against cancelled orders

Refund will be made only against approved cancelled orders, i.e. a cancellation which has been notified to us and approved by us. Cancellation should be informed minimum 24 hours in advance of delivery date. Approval of cancellation is subject to our acceptance.

Conditions for return

• Items must be in new condition with original packing.
• Accessories, if any, should be intact or they may be subject to a restocking fee.
• Computers, notebook computers, handheld devices, TVs, digital cameras and camcorders must be returned within 3 days of the delivery date.
• CDs, DVDs, VHS tapes, phone cards, computer software and printer cartridges must be unopened.
• Books must be in their original condition.
• Perishables and personal care items will not be returned unless defective or wrongly delivered.

Refund for item(s), or exchange for damaged/wrongly shipped item(s), will be made/done after deducting shipping and handling charges.

Duration of returns

Returns on credit card: Please allow up to two billing cycles for the return credit to appear on your credit card statement.

Store credit: If you wish to retain store credit with us, then on mutual acceptance a store credit will be issued. The order worth the refund amount can be used in future from your store credit for another purchase.

Are the items delivered as per the display on the web pages?

Generally, the gifts will be similar to the pictures on the web. They will definitely match or exceed all specifications in terms of weight, size, count and functionality. There may be some variation, especially in perishable items like cakes, chocolates and flowers. Flowers specified in the arrangements shown may differ as per seasonal availability. If specified flowers are not available, suitable alternatives will be used.

Will I get confirmation of delivery?

We try to deliver items on time on the delivery date specified by you. The same is informed to you via email within 24 hours after delivery. If delayed due to unforeseen weather conditions or strikes that cannot be overcome, it will be informed to you via email.

What if you do not deliver or deliver late?

If you give us adequate time to process your order, it will not be late. This can happen due to forces beyond our control, such as riots, transportation strikes and situations beyond our control. Another common reason is when the recipient is not at home or the address has changed. We will cooperate with you to rectify this situation if it occurs. Please note our maximum liability is the refund of the purchase price, if the fault is due to us2Ap.com.

Would you accept and send any message from the recipient after delivery?

The recipients can send a message to the sender. The message is conveyed to the sender via email within 24 hours after delivery, along with the confirmation of delivery.

What are the places of delivery?

We deliver orders across Andhra Pradesh and to other metros of India. For areas not specified in Destinations, kindly check the availability of our service with live help chat members or email query.

From where do you procure the items?

We procure the products from vendors who are reputed to deliver items with best quality.

What happens if the recipient is not found even after so many tries?

The order is cancelled and the same is informed to the member via email.

What is the mode of delivery?

All deliveries are made in person only to ensure delivery without any damages.

Can I specify my required date as delivery date?

Yes. We have deliveries 365 days a year including event days and holidays. You can specify the required date as delivery date.

Any extra charge for delivery on Sunday or on holiday?

No. There are no extra charges.

Express delivery is required. Is it possible?

We have same day delivery for all our destinations for perishable items like flowers, cakes, fruits and sweets. Orders received till 1 PM IST can be delivered on the same day. If ordered items are not available, alternative items of the same cost will be delivered. In case of other items, please check with our support team.

Any charges for express delivery?

No. We do not charge any additional amount for urgent delivery.

Can I specify the required time of delivery?

Yes. A time range of 3 hours needs to be mentioned and is subject to destination. While placing the order based on destination, you will be prompted for available time ranges such as 9 AM - 12 Noon or 6 PM - 9 PM. Based on the time range selected, time-based delivery charges will be applicable. For any time range between 9 AM - 6 PM, it is free.

Is it possible to deliver at midnight?

For midnight delivery orders, delivery time range is 11:00 PM - 11:59 PM. Date of delivery should be the prior date of the event day. For midnight surprise orders, if birthday is on 5th, select 4th as delivery date.

Time based delivery on event days?

It is not possible to deliver as per time range on event days, as deliveries are planned based on areas and priorities. Orders will be delivered between 6 AM - 8 PM.

Is it possible to call and visit as per recipient's convenience?

Yes. You can mention the request in shipping instructions. On non-event days, we can call and visit. Recipient needs to provide us with a 2-hour time range.

Is it possible to deliver gifts as surprise?

Yes. It is possible to deliver gifts as surprise. If mentioned in shipping instructions, we do not call recipients and deliver directly. If recipients are not available at the specified time range, gifts will be handed over to family members. We require landmarks for such surprise deliveries.

In summer season, during April and May, delivery time range of 12 Noon - 3 PM is disabled and orders selected for this time range will be delivered either prior or after 3 PM.

What is the payment mode?

You can make payment through any international credit card. Your card will be charged in your local currency even though the prices are mentioned in US$ on our site. We have set up a secure online order system through which your payment is processed.

Are there any hidden costs?

There are no hidden costs like taxes besides the shipping cost shown at the time of order confirmation. However, in case of taxes levied in future, the same are passed on to customers from time to time. Your bank may charge a nominal amount as transaction fee as it is an international transaction.

Can I pay by check, DD or cash?

Yes, you can also pay by check, DD or cash. But your order will be executed only after the realization of your instrument. For further information, please contact our Customer Care.

How secure are my credit card details?

We adopt latest version of SSL 3 (Secure Socket Layer) technology with 128 bit encryption to encrypt your credit card details and ensure highest security.

How secure is the personal information, recipient details and order details?

The personal information is not revealed to anyone. It is shared only in the process of delivery of the items.

Where can I post my complaints?

If you need any help or if you have any complaints, mail to support@us2guntur.com.

How can I contact you for advertisement on your site?

Mail to info@us2guntur.com to advertise on our site.

Which browsers do you support?

The site is best viewed with IE9.0, IE10.0, IE11.0, Google Chrome, Mozilla Firefox and Opera.

What jurisdiction applies for disputes?

All and any disputes related to us2guntur.com shall be subject to the jurisdiction of Hyderabad, Andhra Pradesh, India courts only.